The difference between our painting company and the others around the valley is the fact that at Perfect Solutions Painting® we stand by our work. Perfect Solutions Painting® develops great loyalty, and trains and coaches each employee for craftsmanship and professionalism. Because of this, we are certain that our workmanship is worthy of a written warranty.
Our standard 7 year labor and material warranty may vary depending on services provided and is standard on residential exterior home painting if we are allowed to use our typical recommended materials. The warranty terms are written within our contracts, so the duration of the warranty will always be clear. The number of years offered depends on the task and conditions but most importantly, which products and processes you have contracted for. Pre-existing damages or uncontrollable conditions are also factors in warranty terms. The material warranty goes into effect immediately after payment in full and ends after the contracted term of warranty as specified in your contract from the date of substantial completion. If no date is specified (usually interior painting), the default date is 2 years on materials and 5 years on workmanship (labor).
Exterior clear varnishes/polyurethanes and exterior preservative transparent or semi-transparent stains (deck stain) are always limited to a 1 year warranty unless specifically noted.
Our warranty is associated with the structure, not the homeowner. It may be transferred (only once) to any future legal owner[s] at anytime. As your warranty provider, all warranty work is to be performed by Perfect Solutions Painting. All warranty requests are accepted from the homeowner/owners only. No renter or anyone other than the homeowner may submit a claim. An authorized agent may be assigned by the owner to negotiate and perform inspections of the warrantied work.
Our warranties cover all aspects of the work that we complete. We are not responsible for claims that were further affected due to negligence of a timely claim submission. This warranty does not cover the expenses of additional contractors or services. Perfect Solutions Painting only covers materials and labor costs involved with the completion of the warranty work. Any, and all, additional materials needed to successfully complete warranted work will be charged to the current homeowner.
Perfect Solutions Painting®has the right to void any warranties at any time. Under these conditions we have the right to terminate the warranty immediately; including but not limited to:
This guarantee does not cover:
Warranties do not cover any natural disaster, extreme storms, or flooding. The warranty doesn’t cover areas that are remotely already damaged, subject to standing water, areas of high moisture intrusion, extreme weather conditions, or any conditions that are outside manufacturer’s label warranty.
Any repairs covered under this limited warranty will be performed only on the specific areas and to the level of surface preparations originally described in the preparation section of the contract. We will conduct warranty work within 30 days after your warranty request. All workmanship warranties cover overlooked or unfinished areas. Warranties also cover any accidental/incorrect installations or applications. (Only if there is clearly a better way of installation that is not related to cosmetic issues, will we honor the service request. And only if we were originally contracted to complete the task). Any cracks in drywall, plaster, stucco, wood, siding, or other like surfaces are not warranted unless we were contracted to fix the area. This limited warranty does not cover conditions where the color or finish has been affected or fades over time (extreme short term fading is covered).
Our warranty only covers the work that we have completed. It does not protect you from future issues that come with maintaining your home or any manufacturer’s claim or lawsuit. The warranty does not cover any manufacturer’s defects with materials supplied by the customer or contractor. Maintenance per manufacturer’s instructions must be performed for warranties to be valid.
This warranty offers you only specific legal rights. Some jurisdictions do not allow limitations on how long an implied warranty lasts. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages. This warranty is not valid for any of these areas and may not be altered or extended for any reason unless it has been agreed upon, in writing, by Perfect Solutions Painting®. In no way shall the contractor/individuals be held liable for incidental or consequential damages. We will not conduct any warranty work that will potentially exceed the original contracted price; however we do take full responsibility for any items damaged on our behalf. Discounts and coupons may not be used in association with any warranty work, at anytime, for any reason.
For all warranty requests, first contact the estimator or project manager to discuss issues and to schedule an inspection of your property. Second, contact the Business Manager and then President if reasonable satisfaction is not reached. All elevated claims must be conducted in writing to Perfect Solutions Painting® through email or letter with: Invoice Number, Name, Address, and Contact Info.
While our focus is on quality, service and compliance to industry standards, there may be occasions of disparity or disagreement between our company and our valued customers. In such situations, we rely on professional organizations, industry boards, state agencies, and other resources to resolve outstanding issues as expeditiously as possible.
Suggested arbitration services include: PDCA Technical Help Line, Florida Registrar of Contractors Building Confidence Inspection and/or claim system, BBB, MyGuy Referrals, local PDCA experts, various manufacturers representatives (including the manufacturer used, but not limited to), other PDCA contractors, paint inspectors and failure consultants, and NACE Inspectors.
We hope we never have to implement these warranty procedures or arbitration services, but we realize, (and hope you do too) that we don’t live in a perfect world. Construction is not a perfect science and our employees aren’t perfect human beings, but we do our best to mitigate these things and we always want to improve our processes for the next job. Language barriers, unknown expectations, and uncontrollable circumstance can be our enemies, so please be patient with us, we truly want all our customers to be fully satisfied.