Perfect Builder Connect | Warranty & Service Office

Perfect Builder Connect — Warranty & Service Office

Private builder service portal concept. Access and live ticket functionality are not yet active.

Builder service workflow

1. Sign in with organization-based permissions.
2. Submit a warranty or repair request with community, lot, address, issue type, description, priority and photographs.
3. Receive a ticket number and acknowledgment.
4. Track scheduling, assigned vendor, appointment, work in progress, pending materials, quality review and completion.
5. Exchange comments and technical questions with the service team.
6. Review before-and-after photographs, completion notes and closure confirmation.

Proposed ticket statuses

New · Triage · Awaiting information · Scheduled · In progress · Waiting on materials · Quality review · Completed · Closed · Reopened

Privacy and integration requirements

Each builder must see only its authorized jobs. Homeowner access requires builder authorization. Real-time status, calendars, secure photo uploads, notifications and TradeFlow synchronization require a separate authenticated application and backend; this Shopify page does not provide those functions.

Technical resources

Paint flashing, sheen differences, drywall tape joint visibility, surface preparation, coating adhesion and repair best practices.

Business contact: teamwork@perfectsolutionspaint.com